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Shipping & Returns

Shipping:

Fixed price of $6.5 for ALL New Zealand shipping,

Payments to be made in full at the time of purchase.

All items will be shipped to the address supplied at checkout. Where required a tracking number will be supplied upon shipping of your goods.

Please allow 7 working days for your products to arrive. Products are shipped the following working day, unless the product is on backorder / Pre order.  

Shipping of products during a Level 4 lockdown will be delayed until Level 3.

 

Returns and exchanges:

All returns and or exchanges are at the discretion of the owner at Pepper & Pearls.

Returns will not be accepted for “Change of Mind” purchases.

If you have any concerns regarding an item’s quality. i.e Faults, Incorrect item, Please get in touch via phone or email to discuss an exchange or a store credit. Any fees that are related to the original sale will not be refunded to the customer, eg Courier, Afterpay, and bank fees